kiraya Terms and Conditions

1. General Terms

These terms and conditions ("Terms") form a binding legal agreement between the kiraya platform and the user. By using the kiraya website and related services, you are considered to have expressly accepted these Terms.

kiraya is an online casino and sports betting platform operated specifically for players in Bangladesh. It is the user's responsibility to read and understand these Terms fully before accessing the platform and before opening an account.

kiraya reserves the right to change these Terms at any time. If you continue using the platform after updated Terms are published, you will be considered to have automatically accepted the new Terms.

2. Account Registration and Management

A personal account must be created to play on the kiraya platform. All information provided at the time of registration must be truthful, accurate and complete.

2.1 Registration Requirements

• Each individual may operate only one account.
• People using the same device, IP address, or members of the same household may use separate accounts, however one household is eligible for only one bonus.
• Using a false name, identity or contact information is strictly prohibited.
• Keeping the account password confidential is the user's own responsibility.

2.2 Identity Verification (KYC)

kiraya may request identity verification at any time. kiraya reserves the right to temporarily suspend an account if the required documents are not provided. Typically, a copy of a national ID card or passport and a recent utility bill may be requested.

3. Age and Eligibility Requirements

The minimum age to use the kiraya platform is 21 years. It is strictly prohibited for anyone under the age of 21 to create an account.

Opening an account by concealing one's identity or using another person's information will be treated as fraudulent activity. kiraya reserves the right to take legal action where necessary.

4. Deposit and Withdrawal Policy

Popular mobile banking services in Bangladesh are accepted for deposits and withdrawals on the kiraya platform.

4.1 Accepted Payment Methods

• bKash
• Nagad
• Rocket
• Upay

4.2 Deposit Limits

• Minimum deposit amount: ৳500 (for each method).
• The maximum deposit amount may vary depending on the account tier.
• The deposit process is generally instant.

4.3 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: within 30 minutes to 3 hours.
• Withdrawal requests will only be processed through the same method used for the deposit.
• Withdrawal requests cannot be made while an active bonus wagering requirement is in progress.

4.4 Financial Security

All financial transactions are secured by SSL encryption technology. kiraya members' financial information is never sold or shared with third parties.

5. Bonus and Promotion Terms

kiraya offers various types of bonuses and promotional offers. Each bonus has specific terms that should be read carefully.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳8,000. For example — depositing ৳1,000 adds ৳1,000 as a bonus, making the total balance ৳2,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20x. This means the total bonus amount must be wagered 20 times before the bonus funds become withdrawable.

5.3 General Bonus Rules

• Each member may claim each bonus offer only once.
• Bonus funds cannot be withdrawn directly — the wagering requirement must be met.
• kiraya reserves the right to close an account if evidence of bonus abuse is found.
• VIP members receive higher cashback and special offers.

5.4 VIP Program

kiraya's VIP program has four tiers: Bronze, Silver, Gold and Platinum. Members can advance to higher tiers through regular play and weekly cashback rates increase — up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and 1.0% weekly cashback at Platinum.

6. Gaming Rules

All games operated on the kiraya platform are run in a fair and transparent manner. Game outcomes are determined by an impartial Random Number Generator (RNG).

6.1 Gaming Responsibility

• Players are responsible for managing their own wager amounts and playing time.
• Every game is operated for entertainment purposes — it should not be regarded as a guaranteed source of income.
• The option to set limits and take voluntary breaks is always available on the platform.

6.2 Technical Issues

If a game is interrupted due to a technical fault, kiraya will take reasonable steps. The history stored on the game server will be considered final. kiraya is not responsible for any loss caused by internet connection failure.

6.3 Game Providers

The kiraya platform features content from various international game providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming and NetEnt. Each game provider's own rules apply.

7. Prohibited Activities

The following activities are strictly prohibited on the kiraya platform and engaging in them may result in immediate account closure.

• Operating two or more accounts.
• Placing artificial bets or "bonus hunting" with the intent to abuse bonuses.
• Accessing another member's account or attempting to hack it.
• Interfering with the platform's software or using automated bots.
• Using the platform for money laundering purposes.
• Defrauding or manipulating other members.
• Using kiraya's brand name or logo without authorization.

8. Account Suspension and Closure

kiraya reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances.

8.1 Reasons for Account Closure by kiraya

• Violation of any clause of these Terms.
• Failure to respond to an identity verification request.
• Suspicious financial transactions or risk of fraud.
• Extended account inactivity (12 months after the last login).
• Court order or legal obligation.

8.2 Account Closure by the Member

Any member may request account closure at any time via live chat or email. The opportunity to withdraw the balance will be provided before the account is closed, unless the closure is due to a breach of terms.

9. Intellectual Property Rights

All content on the kiraya platform — logos, brand elements, website design, software, graphics and text — is the intellectual property of kiraya or its licensors.

Reproducing, distributing or commercially using any part of this content without written permission from kiraya is prohibited. Limited quotation for personal, non-commercial purposes is permitted, provided the name kiraya and the source are cited.

10. Limitation of Liability

To the fullest extent permitted by applicable law, kiraya is not liable for the following:

• Losses arising from a player's internet connection or device issues.
• Issues related to third-party services (mobile banking, internet providers).
• Losses arising from unauthorized access where the player has been negligent about security.
• Failure to receive expected profit from game outcomes.
• Temporary service interruption due to unplanned server maintenance.

kiraya always strives to ensure fair service and provides 24/7 support for the prompt resolution of any issues.

11. Privacy and Data Protection

Protecting members' personal data is a priority for kiraya. All data collection, storage and processing is governed by our Privacy Policy.

kiraya uses member data solely for the purposes of providing services, identity verification and meeting legal obligations. Consent is obtained from members for marketing communications and may be withdrawn at any time.

12. Changes and Amendments to Terms

kiraya reserves the right to change, add to or remove any part of these terms and conditions at any time. Members will be notified by email or via a notice on the platform for significant changes.

Updated terms will take effect from the date of publication. Continuing to use the platform after changes are made will be considered acceptance of the new terms. If you do not accept the updated terms, you may request account closure.

The date of the most recent update will always be noted at the top of this page. A copy of an older version can be requested through the support team.

13. Contact and Dispute Resolution

For any questions or complaints regarding any clause of these Terms, please contact the kiraya support team.

13.1 Contact Methods

• Live Chat: Available 24 hours, 7 days a week, with support in Bengali.
• Email: [email protected]

13.2 Dispute Resolution Process

For any dispute, first contact the kiraya support team. The support team generally considers complaints made within 30 days of the effective transaction date. All disputes are resolved on the basis of fair settlement principles and evidence provided by both parties.

13.3 Responsible Gaming

kiraya is committed to responsible gaming. For more details, visit our Responsible Gaming page. If needed, contact the support team at any time to set up self-exclusion or playing limits.