Frequently Asked Questions
Answers to all your questions about kiraya
Find detailed information here on accounts, deposits and withdrawals, bonuses, games, and responsible gaming.
kiraya is a trusted online casino and sports betting platform for players in Bangladesh. Below we have organised the most frequently asked questions into five categories — account registration, deposits and withdrawals, games and betting, bonuses and promotions, and security. If you do not find your answer, our 24/7 live chat support is always ready.
Account and Registration
To create an account at kiraya, you need a valid mobile number and a strong password. The registration process is fully online and takes just a few minutes. Register with accurate information, as the same details may be required later for identity verification or withdrawals.
kiraya is only for people aged 21 and above. If proof of age is requested, a national ID card or passport must be submitted. Accounts belonging to underage users are closed immediately.
No, each person may hold only one account. If someone attempts to create multiple accounts using the same mobile number or ID, those accounts may be closed and the associated balances may be cancelled.
Click the "Forgot password" option on the login page and enter your registered mobile number. A verification code will be sent to your phone, which you can use to set a new password. If you have trouble, contact us via live chat.
If your kiraya account is closed or suspended, contact us via 24/7 live chat or email at [email protected]. Our support team will explain the reason and assist you with the necessary steps.
Deposits and Withdrawals
kiraya currently accepts deposits via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳500 for all methods. All transactions are fully secure and protected with SSL encryption.
Money deposited at kiraya via bKash or any other mobile banking method is usually credited to the account instantly. In some cases, verification may cause a delay of a few minutes. If it takes longer than 30 minutes, please notify support.
Withdrawal requests are generally processed within 30 minutes to 3 hours. The time may vary slightly depending on the amount and the method. The minimum withdrawal amount is ৳500 for all methods.
kiraya does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own fees under their terms and conditions.
Common reasons for withdrawal delays include unmet bonus wagering requirements, an ongoing identity verification process, or system maintenance. For any issue, contact our live chat directly and a quick resolution will be provided.
Log in to your kiraya account and select the "Deposit" option, then choose Nagad. Send the payment from Nagad to the specified number and submit the transaction ID. The minimum deposit is ৳500 and funds are added quickly.
Games and How to Play
kiraya offers slots, live casino, fishing games, sports betting including cricket and football, and card games. Content from the world's leading game providers including Pragmatic Play, PG Soft, JILI, and Spribe is available here.
During the BPL season, you can place bets on various markets at kiraya including match results, top batters, and highest wicket-takers. Bets can be placed both before a match starts and via live in-play. Read the odds and market terms carefully before placing a bet.
Yes, kiraya is fully mobile-friendly. All games can be played directly from the browser of any smartphone or tablet — no separate app download is needed. With a good internet connection, live casino games also run smoothly.
kiraya only uses games from certified providers, which run on Random Number Generator (RNG) technology. This technology keeps every result completely random and independent. Ensuring fair play is our primary commitment.
RTP (Return to Player) is a percentage that indicates how much a game returns in winnings over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 bet. This is a long-term calculation — results in a single session can be entirely different.
In live casino games, you get to play in real time with a real dealer. Enjoy roulette, baccarat, blackjack, and other table games via high-quality video streaming. A good internet speed makes the experience even better.
Bonuses and Promotions
After making your first deposit as a new member, kiraya automatically gives a 100% welcome bonus of up to ৳8,000. For example, depositing ৳1,000 will bring your total balance to ৳2,000. A 20x wagering requirement applies to this bonus.
A wagering requirement is the condition that specifies how many times you must bet the bonus amount before you can withdraw it. A 20x wagering requirement applies to kiraya's welcome bonus. This means if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before you can withdraw.
kiraya's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You can move up to higher tiers by playing regularly and staying active. Weekly cashback increases with each tier — up to a maximum of 1.0% cashback at the Platinum tier.
At the Bronze tier, you can earn up to 0.2% weekly cashback. Silver offers 0.5%, Gold 0.8%, and Platinum up to 1.0% cashback. Cashback is generally credited to your account on a set day each week.
The welcome bonus is only available to new members on their first deposit. Any member who is over 21, validly registered, and making their first deposit is eligible for this bonus. A minimum deposit amount is required for the bonus to be activated.
Security and Responsible Gaming
Yes, kiraya uses full SSL encryption technology to keep all personal and financial information secure. Your information is not shared with any third parties. Our privacy policy can help you learn more details.
kiraya takes responsible gaming very seriously. You can contact us via live chat or at [email protected] to set temporary limits or a break on your own account. If you or someone you know is struggling, seeking professional support is recommended.
Yes, you can apply for self-exclusion at any time. If you notify our support team, the account will be closed for a set period or permanently. This service is completely free and accepted without any questions.
kiraya strictly enforces a 21+ age limit. Age is verified at registration and a government-issued ID may be requested when needed. Accounts belonging to underage users are closed immediately and the associated balance may be forfeited.
There are two ways to reach kiraya support — 24/7 live chat directly on the site (in Bengali) and email at [email protected]. Contact us at any time for any issue — our team is ready to respond quickly.
Still have questions? Contact support
Our Bengali-speaking support team is by your side via live chat seven days a week, twenty-four hours a day. Contact us now to get a quick resolution to any issue.