For ages 21 and above only

kiraya's commitment to responsible gaming

Stay safe while having fun — kiraya provides the tools and information to help you stay in control.

Why is responsible gaming important?

Online gaming and betting can be a great source of entertainment — as long as it stays within limits. kiraya believes every player should have the freedom to make their own choices, and it is our responsibility to ensure those choices are made with full awareness.

When gaming is no longer just entertainment — when it starts causing financial stress or personal problems — it is important to seek help. Our platform offers a range of responsible gaming tools that let you set your own limits.

Remember: gambling is never a source of income, it is entertainment only. Always play with money that, if lost, will not affect your daily life.

Important reminder: Responsible gaming at kiraya is not just a rule — it is our commitment to every player. If you ever feel that gaming is getting out of your control, contact our support team immediately.

Online gaming in Bangladesh is for those aged 21 and above only. Use of this platform by minors is strictly prohibited.

Our 24/7 Bengali live chat support is always here for you. Reach out for any issue or concern.

Our safety tools

kiraya gives you full control — play at your own pace, on your own terms.

Deposit Limit

Set a limit on how much you can deposit each day, week, or month. Once the limit is set, it cannot be exceeded. Lowering the limit takes effect immediately, but increasing it is subject to a 24-hour waiting period.

Time-Out Break

If you want to take a temporary break, use the time-out feature. You can keep your account temporarily closed for anywhere from 24 hours up to 6 weeks. Logging in will be completely unavailable during this period.

Self-Exclusion

If you feel you need to stop playing, request self-exclusion. Once activated, your account will remain closed for the long term and any attempt to open a new account will also be blocked. Contact support to activate this option.

Session Time Limit

Set a time limit for each gaming session. When the set time is up, the platform will alert you and suggest taking a break. This is highly effective for avoiding the habit of playing for extended periods.

Loss Limit

Decide in advance how much you are willing to lose within a given period. Once that limit is reached, your session will end automatically. This is one of the most effective ways to keep financial losses in check.

Support and Advice

Our Bengali-speaking support team is ready to assist via live chat 24/7. Feel free to discuss any concern or issue — we will help you while maintaining complete confidentiality.

21+

Age verification is mandatory

To register at kiraya, you must be 21 years of age or older. We do not compromise on protecting minors.

Minor Protection Policy

kiraya strictly ensures that only adults can use the platform. The age verification process at registration is an essential security layer for us.

If you have young family members at home, enable parental controls on your device and never share your kiraya account password. Preventing minors from accessing gambling sites is every parent's responsibility.

Age verification is mandatory at registration
kiraya reserves the right to verify suspicious accounts
Accounts are closed immediately if a minor is identified
Always keep your login details private
Use a password manager and screen lock on your device

Recognise the signs of problem gambling

If any of the following signs apply to you, seek help immediately.

Continuing to play more to recover lost money ("chasing losses")
Spending more time or money than planned
Feeling unable to stop playing
Taking on debt or lying to fund gambling
Hiding gambling from family or friends

Neglecting work, studies, or family responsibilities
Feeling restless or irritable when unable to play
Turning to gambling to escape financial pressure
Gambling affecting your sleep, eating, or health
Continuing to play driven by dreams of a big win

Remember: Problem gambling is a health issue, not a weakness. Seeking help in time protects you and your family. kiraya's support team is ready to assist you confidentially in Bengali.

The golden rules of healthy gaming

Responsible gaming does not mean less fun — it means making that fun last longer. Following the rules below will keep your kiraya experience positive at all times.

Play within a budget: before each session, decide how much you can afford to spend. Once that budget is used up, take a break — win or lose.

Set a budget

Only play with money that, if lost, will not affect your life. Treat the cost of playing as part of your monthly entertainment budget.

Time management

Set a time limit before you play and stick to it. Avoid long sessions — take regular breaks.

See it as entertainment

Never think of gambling as a source of income. Enjoy a win when it comes, learn from a loss — but let go of the urge to make up for losses.

Check your mental state

Avoid playing when you are stressed, angry, or upset. Decisions made in an emotional state generally do not turn out well.

Let loved ones know

Tell a trusted family member or friend about your gaming habits. They can alert you if they feel it is necessary.

Keep a clear head

Never increase the size of your bets to recover lost money. "Chasing" is the biggest sign of problem gambling.

Contact us for help

You are not alone. kiraya's support team is always here for you.

24/7 Bengali live chat support

Our trained support team speaks Bengali. Discuss any responsible gaming concern confidentially.

Support is available 7 days a week, 24 hours a day.

Email: [email protected]

How do I request self-exclusion?

Contact us via live chat
Send an email to [email protected]
Request "self-exclusion"
We will complete the process within 24 hours
Once exclusion is active, login will be completely disabled

Responsible Gaming FAQ

Answers to common questions about responsible gaming.

Log in to your account, go to the "Responsible Gaming" settings, and choose your preferred deposit limit — daily, weekly, or monthly. Lowering the limit takes effect immediately. To increase the limit, you will need to wait 24 hours — this is intentional, to prevent impulsive decisions.

A time-out is a temporary break — you can set it yourself for anywhere from 24 hours to 6 weeks. Your account is reactivated automatically once that period ends. Self-exclusion is a longer-term measure — once activated, your account remains closed for a set extended period or permanently, and any attempt to open a new account is also blocked.

You can withdraw any withdrawable balance from your account before activating self-exclusion. No transactions can be made on the account while exclusion is active. For more details, contact us via live chat or at [email protected].

You must be 21 years of age or older to open an account and play at kiraya. We may request age verification documents at registration or at any time. If a user is identified as a minor, the account will be closed immediately.

No, self-exclusion can only be requested by the account holder themselves. However, if you are concerned about a family member's gambling, please contact our support team via live chat or at [email protected]. We will do our best to assist in every way possible.

Yes, all of kiraya's responsible gaming tools — deposit limits, loss limits, session time limits, time-out, and self-exclusion — are completely free and available to all registered members. There are no additional fees for using these tools.

There are some warning signs to watch for: spending beyond your budget, continuing to play to recover lost money, hiding your gaming from family or work, and turning to gambling for emotional relief — these are signs of concern. If any of these feel familiar, take a break and talk to our support team.

Enjoy kiraya safely

Play responsibly and have fun — games, sports, and much more.

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