kiraya's Privacy Policy
Keeping your personal information secure is our highest priority. In this policy we explain how your information is collected, used, and protected.
kiraya ("we", "our", "platform") provides a trusted online casino and sports betting service for players in Bangladesh. This privacy policy tells you how we collect your personal information, what we use it for, who we share it with, and how we keep it secure. By using our website, you are considered to have agreed to the terms of this privacy policy. Please read this policy carefully.
This policy applies only to the kiraya platform. It does not apply to third-party websites or services. For any questions, please contact our support team.
What Information We Collect
We collect various types of information to create your account on the kiraya platform and to provide our services. This information is collected directly from you or automatically.
1.1 Information You Provide Directly
- Full name and date of birth (required for age verification — only those aged 21 or above may register)
- Email address and mobile phone number
- Password (stored in encrypted form — never kept in readable form under any circumstances)
- Financial transaction details: bKash, Nagad, Rocket, or Upay account numbers
- Identity verification documents (copy of national ID card or passport, where applicable)
- Messages sent to support via live chat or email
1.2 Automatically Collected Information
- IP address and device type (desktop, mobile)
- Browser type and operating system version
- Time of site visits, the order in which pages were viewed, and how long you stayed
- Gaming activity logs: betting history, win and loss records
- Information collected through cookies and similar tracking technologies
How Your Information Is Used
We use your information only for legitimate purposes. The kiraya platform may use your personal information for the following purposes:
Account and Service Management
- Creating, verifying, and securely maintaining your account
- Processing deposits and withdrawals
- Applying bonuses and promotional offers
- Providing 24/7 customer support
Security and Compliance
- Detecting and preventing fraudulent activity
- Age verification — access is prohibited for those under 21
- Complying with anti-money laundering regulations
- Enforcing responsible gaming policies
Service Improvement
- Analysing and improving platform performance
- Testing new games and features
- Customising the experience according to user preferences
- Quickly identifying and resolving technical errors
Communications
- Sending transaction-related notifications
- Informing you of security alerts and account updates
- Sending promotional messages with your consent
- Notifying you of system maintenance information
Cookies and Tracking Technologies
The kiraya platform uses cookies to improve your browsing experience and to ensure the site functions properly. Cookies are small text files that your browser stores on your device.
3.1 Types of Cookies
- Essential cookies: Without these the site cannot function properly. They are required to maintain login sessions, ensure security, and keep your balance up to date.
- Analytics cookies: Used to understand visitor behaviour on the site. Information about which pages are viewed most and where issues occur helps improve the service.
- Preference cookies: Remember your language preference, gaming settings, and other personal preferences.
3.2 Cookie Controls
You can control or reject cookies by changing your browser settings. However, please be aware that disabling essential cookies may prevent many site features from working properly. Login and financial transactions may be affected in particular.
Who Your Information Is Shared With
kiraya does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We need to work with trusted third parties to maintain the quality of our service. The necessary information is shared with the service providers of bKash, Nagad, Rocket, and Upay for payment processing. Game software providers may view technical information related to gameplay. All such partners operate under strict confidentiality agreements and may not use your information for any other purpose.
4.2 Legal Obligations
It may be necessary to provide information in response to applicable law in Bangladesh or a lawful order from a competent authority. In such cases we provide only the minimum information required and, where legally possible, we try to notify you in advance.
4.3 Fraud Prevention
Relevant information may be shared with the appropriate authorities to investigate suspected fraudulent activity or money laundering. This is essential to protect the interests of all players.
How Your Information Is Kept Secure
kiraya applies industry-standard security measures to keep your personal information secure. Our security framework operates on the following levels:
- SSL Encryption: All communication between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. This ensures that your password or financial information cannot be read or altered during transmission.
- Password Hashing: Your password is never stored in a directly readable form. It is transformed using a strong cryptographic hashing algorithm.
- Access Controls: Only authorised staff may view your information, and only when required for a specific task. All access is logged and reviewed regularly.
- Firewall and Intrusion Detection: Our server infrastructure is protected by advanced firewalls and intrusion detection systems.
- Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved in a timely manner.
- Two-Factor Authentication: Two-factor authentication is available as an additional layer of security to protect your account.
Important: Your own role in your account's security matters. Never share your password or login details with anyone. Use a strong, unique password and change it regularly.
How Long Your Information Is Retained
kiraya retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used.
6.1 Account Information
All account information is retained for as long as your account is active. Even after an account is closed, information may be kept for as long as needed to meet legal obligations and to resolve disputes.
6.2 Financial Transaction Records
Transaction records must be retained for an extended period due to financial audit and legal requirements. These records are used solely to fulfil applicable legal obligations.
6.3 Technical Logs
Technical logs collected for security purposes (IP addresses, login history, etc.) are retained for a limited period. Once that period ends, they are automatically deleted or anonymised.
Your Rights and Controls
You have certain important rights over your personal information. kiraya respects these rights and helps you exercise them.
Right to Access Your Information
You can ask us at any time what information we hold about you. We will provide it within a reasonable timeframe.
Right to Correct Your Information
If any information we hold about you is incorrect, you can request that it be corrected. Some information can be changed directly from your account settings.
Right to Delete Your Information
In certain circumstances you can request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing
You can object to marketing communications or certain types of data processing. We will review your request and take appropriate action.
To exercise any of these rights, contact our support team via live chat or email. We will respond to your request within 30 business days.
Protection of Minors
kiraya states clearly: this platform is for those aged 21 or above only. We do not intentionally collect any information from those under 21.
- We verify age at the time of registration. Accounts registered with false information will be closed immediately and the balance may be forfeited.
- If we find that a minor has created an account in any way, that account and all associated information will be deleted immediately.
- If a parent or guardian suspects their child is using this site, please contact support immediately.
Policy Changes and Updates
kiraya reserves the right to update this privacy policy from time to time. This policy may change due to changes in our services, the legal environment, or security improvements.
9.1 Notification of Changes
For important changes, we will send a notification to your registered email address and/or inform you through the website. The date on which changes take effect will always be clearly stated on this page.
9.2 What You Should Do
We recommend that you review this privacy policy regularly. If you continue using our services after any changes, you will be considered to have consented to the updated policy. If you do not agree with any change, please request that your account be closed.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to contact us. Our support team is available 24 hours a day, 7 days a week to assist you in Bengali.
Use our live chat for instant assistance in Bengali, available 24/7. Any privacy-related requests are processed promptly.
In your privacy request, clearly include your name, registered email address, and details of the request. This will help us process your request quickly and accurately. To learn more about responsible gaming, visit our Responsible Gaming page.